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Frequently asked questions
General
Setting up FAQs
How do your hoodies fit?
Our hoodies are designed with a relaxed, slightly oversized fit. If you prefer a more fitted look, consider sizing down.
What if my item arrives damaged or incorrect?
Contact us within 7 days of delivery, and we’ll make it right.
When will my order ship?
Once your order ships, you’ll receive a confirmation email with tracking details. Delivery times vary based on location and carrier.
Will sold-out items restock?
Some pieces may return in future drops, but most releases are limited. Once it’s gone, it’s usually gone for good.
Do you offer exchanges?
At this time, we don’t offer direct exchanges. We recommend returning your item for a refund and placing a new order.
What is your return policy?
We accept returns within 30 days of delivery for a full refund. Items must be unworn, unwashed, and in original condition.
Do you ship internationally?
Yes. International shipping rates and delivery times are calculated at checkout. Customers are responsible for any customs duties or import taxes.
Are limited drops returnable?
Yes — unless clearly marked Final Sale, limited drops follow the same 30-day return policy.
How can I contact Setlist Rodeo?
📧 setlistrodeo@gmail.com We aim to respond within 24–48 hours.
Who covers return shipping?
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
How do I start a return?
Email us at setlistrodeo@gmail.com with your order number and reason for return, and we’ll walk you through it.
How much is shipping?
Shipping costs are calculated at checkout based on your location and selected shipping method.
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