Question 1

How do your hoodies fit?

Accepted Answer

Our hoodies are designed with a relaxed, slightly oversized fit. If you prefer a more fitted look, consider sizing down.

Question 2

What if my item arrives damaged or incorrect?

Accepted Answer

Contact us within 7 days of delivery, and we’ll make it right.

Question 3

When will my order ship?

Accepted Answer

Once your order ships, you’ll receive a confirmation email with tracking details. Delivery times vary based on location and carrier.

Question 4

Will sold-out items restock?

Accepted Answer

Some pieces may return in future drops, but most releases are limited. Once it’s gone, it’s usually gone for good.

Question 5

Do you offer exchanges?

Accepted Answer

At this time, we don’t offer direct exchanges. We recommend returning your item for a refund and placing a new order.

Question 6

What is your return policy?

Accepted Answer

We accept returns within 30 days of delivery for a full refund. Items must be unworn, unwashed, and in original condition.

Question 7

Do you ship internationally?

Accepted Answer

Yes. International shipping rates and delivery times are calculated at checkout. Customers are responsible for any customs duties or import taxes.

Question 8

Are limited drops returnable?

Accepted Answer

Yes — unless clearly marked Final Sale, limited drops follow the same 30-day return policy.

Question 9

How can I contact Setlist Rodeo?

Accepted Answer

📧 setlistrodeo@gmail.com
We aim to respond within 24–48 hours.

Question 10

Who covers return shipping?

Accepted Answer

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Question 11

How do I start a return?

Accepted Answer

Email us at setlistrodeo@gmail.com with your order number and reason for return, and we’ll walk you through it.

Question 12

How much is shipping?

Accepted Answer

Shipping costs are calculated at checkout based on your location and selected shipping method.

Frequently asked questions

Shop